Global marketplaces live: Amazon Global, Etsy, Temu, eBay, Ozon, Zalando, Joom, HepsiGlobal, AliExpress, Mirakl
A customer question on the marketplace lands instantly in your Stokzone panel; you answer it from one screen, and the answer goes back to the marketplace. If a question isn't answered in time, you are notified by email — you never miss a reply.
Questions & Answers is the process of collecting customer questions about your product on the marketplace into a single panel, answering them from one screen, and sending the answer back to the relevant marketplace. A question asked by the customer is reflected in Stokzone instantly; you manage all questions from a single inbox without having to log into each marketplace's panel separately.
Questions & Answers is currently integrated live for Trendyol, Hepsiburada, and Beymen. Other marketplaces (for example LCW, Boyner, PTT AVM, N11) could not yet be added because their APIs do not offer a customer Questions & Answers service; if these marketplaces offer such an API in the future, we will add them too. So the gap is not on our side — it stems from the marketplace's API.
The customer question lands in the panel instantly, is answered from one screen, and the answer goes to the marketplace; if a question stays unanswered, you are alerted by email.
The buyer submits a question through your product page on Trendyol, Hepsiburada, or Beymen (size, stock, shipping, product details, etc.).
The question is reflected in the Questions & Answers inbox in Stokzone. Questions from all supported marketplaces are collected on a single screen; you don't need to log into each panel separately.
You write your answer from a single screen and the answer is sent back to the relevant marketplace. Who answered a question can be tracked within the team.
If a question isn't answered within the set time, Stokzone notifies you by email; this way, even on busy days, you don't miss an unanswered question and you protect your store rating.
Collect questions in a single inbox, answer quickly, get email alerts for the ones left unanswered, and track them within your team.
Collect customer questions from supported marketplaces on a single screen. Stop logging into each marketplace's panel one by one.
Answering questions quickly and completely speeds up the buyer's decision and reflects positively on your store rating.
If a question isn't answered within the set time, you are notified by email; even on busy days, you don't miss a question.
The email alert is sent for questions approaching or exceeding the response time the marketplaces expect, in order to prevent misses.
Manage questions as a team: keep your division of labor organized by tracking which question has been answered from a single screen.
The customer Questions & Answers feature currently works live on the three marketplaces below.
TrendyolMarketplaceLive
HepsiburadaMarketplaceLive
BeymenMarketplaceLiveOther marketplaces (for example LC Waikiki, Boyner, PTT AVM, N11) currently could not be integrated into the Questions & Answers module because their APIs do not offer a customer Questions & Answers service. So this is not a Stokzone shortcoming; it stems from the relevant marketplace's API not exposing this feature. If these marketplaces offer a customer Questions & Answers API in the future, we will add them too. The ones supported live today are only Trendyol, Hepsiburada, and Beymen; we don't make up scope promises.
Collect Trendyol, Hepsiburada, and Beymen questions in a single inbox, answer quickly, and never miss an unanswered question. Setup takes minutes, no credit card required.