Delivery and Refund Terms

• Legal title: Stokzone Teknoloji Limited Şirketi
• Address: Esentepe Mah. Büyükdere Cad. Levent 199 No: 199 İç Kapı No: 6, Şişli / İstanbul
• Tax office / no: Zincirlikuyu / 7811172592
• Trade registry no: 1158703
• Trade registry office: İstanbul Ticaret Sicili Müdürlüğü
• MERSİS: 0781117259200001
• Phone: 0850 840 15 46
• E-mail: [email protected]
• Web: stokzone.com / app.stokzone.com

There is NO physical delivery; no shipping, delivery time or delivery fee applies. The service is provisioned to your account and panel access is granted at the moment the payment is approved by the payment institution.

Access details are sent to the e-mail address you provided at sign-up. If your access is not granted although the payment was approved, contact us; this is a delivery issue and will be resolved by us.

The service is accessible via the panel 24/7. Planned maintenance is announced in advance.

A 7-day free trial is offered before purchase and NO CREDIT CARD IS REQUIRED for the trial. The trial lets you evaluate the service without paying and without commitment. No automatic charge is made at the end of the trial.

You may cancel your subscription at any time from the panel. Unless you choose otherwise, cancellation takes effect AT THE END OF THE PERIOD: your access continues for the period you paid for and no automatic renewal is made afterwards.

Cancellation does not mean an automatic refund of the period fee already paid.

Buyers qualifying as CONSUMERS generally have a 14-day right of withdrawal without justification. However, under Article 15/1-(ğ) and (h) of the Distance Contracts Regulation, the right of withdrawal cannot be exercised for services PERFORMED INSTANTLY IN ELECTRONIC MEDIUM, nor for services whose PERFORMANCE HAS BEGUN with the consumer's consent.

For a Stokzone subscription, the service begins to be performed by granting access at the moment payment is approved; during the order you are asked to consent to immediate performance and to acknowledge that you thereby lose the right of withdrawal. To balance this, a 7-day free trial is offered BEFORE purchase.

You can submit a refund request via the panel or by writing to [email protected]. Including the invoice number and your reason speeds up the assessment.

Requests are reviewed by us and the outcome is communicated to you within 5 business days at the latest. If a refund is granted, it is returned USING THE SAME PAYMENT METHOD by which it was received; no cash payment or payment to a different account is made.

Approved refunds are submitted to the payment institution within 14 days of approval at the latest. The time it takes to appear on your card or account depends on your bank and usually takes a few business days; this period is not determined by us.

The invoice issued for the refunded period is corrected with a refund invoice (credit note), which is sent to your registered e-mail address.

For all delivery, cancellation and refund matters you can reach us at [email protected] or 0850 840 15 46.