Question 1

What are e-Arşiv and e-Fatura, and what is the difference?

Accepted Answer

e-Fatura (e-Invoice) is an invoice issued electronically between the parties when the buyer is also a registered e-Invoice taxpayer. e-Arşiv (e-Archive), by contrast, is an electronic invoice issued for transactions where the buyer is not a registered e-Invoice taxpayer (most often an end consumer). In marketplace sales the buyer is usually an end consumer, so e-Arşiv is the more common choice. When you connect your accounting / e-document provider, Stokzone supports both document types within the capabilities of your provider.

Question 2

How is a marketplace invoice issued with Stokzone?

Accepted Answer

First you connect your accounting or e-document integration (for example Paraşüt or GİB e-Arşiv). Once the connection is in place, an invoice/document step is added to your order flow: as orders arrive, an accounting document draft is created automatically, sent to your document provider, and its status (draft, sent, error, etc.) is tracked.

Question 3

Is an invoice issued automatically and instantly when an order arrives?

Accepted Answer

Yes. Once you connect your accounting / e-document integration, e-Arşiv/e-Fatura documents are issued automatically as orders come in; the flow is event-driven (order → document). On each order event the relevant document is created and sent to your connected provider. This is a push flow that is separate from order synchronization.

Question 4

Is the invoice signature applied automatically in GİB e-Arşiv?

Accepted Answer

In the GİB e-Arşiv flow, a document is created automatically as orders arrive and is moved into the signing flow. The legal e-signature/approval is completed through your connected e-document provider; you can sign and send your documents one by one or in bulk. The entire process is tracked from a single screen.

Question 5

Which accounting and e-document providers are supported?

Accepted Answer

Stokzone's accounting layer is designed to be provider-agnostic, and every connector runs live. The available connectors are: Paraşüt, BizimHesap, GİB e-Arşiv, KolayBi, Trendyol e-Faturam, Hepsiburada E-Faturam, Sovos, and on the ERP side QNB eSolutions and DİA. You can connect all of them and manage your order → contact → invoice flow from a single interface.

Question 6

Is the accounting integration the same thing as order synchronization?

Accepted Answer

No. Order synchronization is a separate flow that pulls your marketplace orders into the panel. The accounting / e-document side is an event-driven push flow: on an order event, an invoice/document draft is created and sent to your connected provider. The two run independently of each other; you need to connect and enable the accounting connector separately.

Question 7

Could multiple invoices be created for a single order by mistake?

Accepted Answer

No. Document creation is idempotent: each document uses a unique key composed of the order, the provider and the document type (order_id:provider:doc_type). Even if the same document type is triggered again for the same order, the existing document is returned; no duplicate document is created.

Question 8

Is there pre-accounting / ERP integration as well?

Accepted Answer

Yes. The same provider-agnostic accounting interface also covers the pre-accounting and ERP side. QNB eSolutions and DİA run live as ERP connectors. This way you can manage the order → contact → invoice flow from a single interface.

E-Invoice & Accounting: an invoicing step in your order flow

What are e-Archive / e-Invoice?

How is a marketplace invoice issued?

Connect, enable, flow to invoicing

1 · Connect your accounting integration

2 · An invoicing step is added to the order flow

3 · e-Archive / e-Invoice draft or submission

From order to invoice from a single interface

Provider-independent accounting layer

Order → document flow and status tracking

Duplicate-invoice protection (idempotent)

GİB e-Arşiv automatic invoicing flow

Accounting and e-document connectors

Frequently asked questions about e-invoice and accounting integration